/legal/booking-conditions/
Making a Booking
[How a quote becomes a confirmed booking — deposit requirement, written confirmation process.]
Payment & Deposits
[Deposit percentage, balance due date, accepted payment methods, currency. Must reflect actual operational terms, not placeholder figures, before publishing.]
Pricing
[Basis for quoted prices — subject to change until deposit paid; currency fluctuation and third-party (park fee, airline) increases.]
Cancellation by the Client
[Cancellation fee schedule by notice period — MUST be drafted with actual operational terms and reviewed by counsel, since this creates binding financial obligations.]
Changes by the Client
[Process and any fees for itinerary changes after booking.]
Changes or Cancellation by the Company
[Circumstances under which an itinerary might change (lodge unavailability, park closures) and the company's obligations in that case.]
Travel Insurance
[Statement that comprehensive travel insurance, including medical evacuation cover, is required of all clients.]
Passports, Visas & Health Requirements
[Statement that it is the client's responsibility to hold valid travel documents and meet health requirements; company provides guidance but is not liable for denied entry.]
Force Majeure
[Standard force majeure clause covering events outside the company's control.]
Limitation of Liability
[MUST be drafted by counsel — this is the core liability-limiting clause for physical trips involving wildlife, remote locations, and light-aircraft travel; carries genuine risk if drafted incorrectly.]
Complaints Procedure
[Process for raising an issue during or after travel.]
Governing Law & Jurisdiction
[To be confirmed with counsel.]
Contact
+256 701 483 088 · Zainab Aziz Emporium, Entebbe Road, Suite L7 C1-14, Kampala, Uganda · Tourism License UTB/RTT/TT/2025/101816